Set The Bar User Dispute Procedure
Objective: The objective of this User Dispute Procedure is to provide a fair and transparent process for Set The Bar staff to handle and resolve disputes between users on the platform.
1. Reporting Disputes:
- Users are encouraged to report disputes promptly through the designated channels provided on the Set The Bar platform. This may include a dedicated support email or an online dispute resolution form.
2. Initial Assessment:
- Upon receiving a dispute report, the Set The Bar staff will conduct an initial assessment to understand the nature of the dispute and gather relevant information.
3. Communication:
- Set The Bar staff will communicate with the involved parties to gather additional details and perspectives on the dispute. Clear and timely communication will be maintained throughout the resolution process.
4. Mediation:
- Where possible, Set The Bar staff will attempt to mediate the dispute by facilitating communication between the parties involved. The goal is to reach a mutual understanding and find a resolution that satisfies both parties.
5. Evidence Review:
- If necessary, Set The Bar staff may request and review evidence provided by the parties, such as chat logs, transaction records, or other relevant documents, to better understand the dispute.
6. Resolution Proposal:
- Based on the information gathered and the outcome of any mediation efforts, Set The Bar staff will propose a resolution to the dispute. This may involve recommendations for corrective actions, refunds, or other appropriate measures.
7. User Agreement Review:
- Set The Bar staff will review the terms of service and user agreements to ensure that the proposed resolution aligns with the platform’s policies.
8. Decision and Communication:
- Set The Bar staff will make a final decision on the dispute and communicate the resolution to all parties involved. This communication will include clear explanations for the decision.
9. Implementation of Resolution:
- If the proposed resolution involves specific actions, Set The Bar staff will ensure the implementation of these actions and monitor their effectiveness.
10. Escalation:
– If either party is dissatisfied with the resolution, they may have the option to escalate the matter for further review. Set The Bar staff will provide guidance on the escalation process.
11. Documentation:
– All steps taken during the dispute resolution process, including communication records and decisions, will be documented for reference and future improvements.
12. Continuous Improvement:
– Set The Bar will periodically review the dispute resolution process to identify areas for improvement. Feedback from users and staff will be considered in refining the procedure.