General Refund Terms
By placing a booking through our platform, you agree to the terms outlined below:
- Partial Refunds
- Partial refunds are permitted in accordance with the cancellation timeframes below.
- Refunds will be issued to the original payment method via WooCommerce and may take 5–10 business days to process, depending on your bank.
- Non-Refundable Fees
- A booking deposit or service fee (if applicable) is non-refundable under all circumstances, as it covers administrative and platform costs.
Cancellation Timeframes
| Time Before Event | Refund Entitlement |
|---|---|
| More than 7 days | 100% refund (less any non-refundable booking fee) |
| 2–7 days | 50% refund (less any non-refundable booking fee) |
| Less than 48 hours | No refund; full payment is retained to compensate staff |
Note: “48 hours” means 48 actual hours before the confirmed event start time.
Refunds Due to Staff Issues
If a staff member fails to show up or does not perform the agreed services, Set The Bar will investigate the issue. If the organiser is not at fault and the issue is verified, a partial or full refund may be offered at our discretion.
Rescheduling
Bookings may be rescheduled once (subject to availability), at no additional charge, if notice is given more than 72 hours in advance. Reschedules requested within 72 hours of the event may incur a fee or be treated as a cancellation.
How to Request a Refund
To request a refund or cancellation:
- Log in to your account at www.setthebar.com.au
- Navigate to My Bookings
- Select the relevant booking and click Request Refund
- Include all relevant details (reason, preferred outcome)
Alternatively, email us at admin@setthebar.com.au with your booking ID.